STORE POLICIES
RETURN & REFUND POLICY
All Cozy Essential products are final sale.
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Due to the intimate and personal nature of our products, we do not accept returns, refunds, cancellations, or exchanges once an order has been placed.
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By completing a purchase on our website, you acknowledge and agree to this final sale policy.
Damaged Items (Candles Only)
If your candle arrives damaged, you must notify us within 48 hours of confirmed delivery.
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To request a replacement, please email cozyessentialinfo@gmail.com with:
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Your order number
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Clear photographs of the damaged item
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Photographs of the outer packaging
Failure to notify us within 48 hours of delivery will void eligibility for replacement.
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Approved damage claims will receive a replacement item only.
Refunds will not be issued.
SHIPPING & PROCESSING POLICY
All orders are processed within 2–5 business days (excluding weekends and holidays).
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Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Delivery timelines are determined by the shipping carrier and are outside of Cozy Essential’s control.
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Cozy Essential is not responsible for:
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Lost packages
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Stolen packages
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Delayed deliveries
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Incorrect addresses provided at checkout
Once an order has been transferred to the shipping carrier, responsibility for delivery lies with the carrier.
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If your package is marked as delivered but cannot be located, you must file a claim directly with the shipping carrier using your tracking information.
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Cozy Essential does not issue refunds or replacements for packages confirmed as delivered by the carrier.
AGREEMENT TO TERMS
By placing an order with Cozy Essential, you confirm that you have read, understood, and agreed to all stated policies prior to completing your purchase.